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LTCOP works to improve the quality of life for people who live in nursing homes, boarding homes, adult family homes, veterans' homes and other assisted-living facilities. Staff and volunteer ombudsmen consult with long-term care residents and families to resolve complaints made by or on behalf of residents in long-term care facilities. They work with facility staff, and local and state agencies, to ensure that residents' complaints and concerns are heard and responded to with appropriate action.

Ombudsmen provide assistance to residents with issues such as involuntary discharge from facilities, disagreements regarding care, roommate conflicts, billing disputes, food complaints, requests for language or cultural accommodations, and many other issues concerning residents living situations. Assistance is free of charge. 

We staff an information and complaint line that 1) provides information on facilities and the long-term care system and 2) takes complaints. We work to inform residents, families and staff about resident rights and to assist residents in exercising their rights. The program also helps establish family and resident councils concerned about quality of life in long-term care facilities.