Job Summary
The Community Resource Gateway Program Peer Resource Coordinator (PRC) will act as the liaison between community members seeking services at any Solid Ground location and identifying and linking them to the appropriate resources to meet their needs from a whole-health perspective. The Peer Resource Coordinator will connect in person, by phone or email both internally and externally, assess and enroll them as participants into the agency database, CaseWorthy, and schedule an intake and assessment appointment with the referral to quickly schedule and complete an intake and assessment with the client. The PRC will work collaboratively with the front-desk staff and all program managers, case managers, other staff and external partners to facilitate timely referrals. The PRC assures that participants are treated in the most effective and client-centered manner, served quickly and followed-through to exit, to ensure as many needs are met as possible.
Essential Responsibilities, Duties & Tasks
70% – The Peer Resource Coordinator (PRC) will meet with participants in-person, by phone or email to complete an intake and assessment after receiving the referral via the Office Support Call Log spreadsheet and/or CaseWorthy referred by other agency staff, from external partners or received through other avenues such as Resource Wire, Solid Ground website, Unite Us website, emails, self-referrals, etc.
- The PRC will update the referrals on the call log spreadsheet, including maintaining the CRG Available Referral Spots daily, noting availability.
- The PRC will meet with clients in person or by phone to complete an assessment done from a motivational interviewing model; update client information in CaseWorthy, and contact the appropriate internal or external program(s) based upon participant input, and document the desired referrals.
- The PRC will follow up with an email listing resources, search internally and externally for the appropriate programs/agencies, and will facilitate a direct referral where appropriate, following-up as the participant is served through to exit.
- The PRC will complete rental assistance and move-in applications, as well as issue bus tickets and gas and/or grocery gift cards as funding is available and as appropriate and equitable to client need.
- The PRC will refer clients with complex needs as appropriate and based upon internal/external partnership case management, etc., availability. An exit survey will be conducted in person or via phone to ensure satisfaction and address any outstanding concerns.
- The PRC will keep records of partner agencies and contacts within those agencies, reaching out to contact and update the list as necessary. The PRC will track clients and update progress using Excel spreadsheets and SharePoint.
- The PRC along with the Manager, will make contacts in the community, and attend outreach events in-person or virtually to be knowledgeable about community resources available to clients and utilize other community services such as Unite Us, the Community Information Exchange, and resource exchanges, etc.
- Using these platforms and additional independent research, the PRC will maintain a thorough and up-to-date list of community resources available in the King County area.
- The PRC will ensure follow up and participant communication is done in a timely manner and documented as necessary, and participate in closed-loop referral meetings with internal and external partners
20% – Attend workshops, classes, and conferences to enhance professional skill and knowledge. The PRC will travel to all SG sites as the WA Governor’s mandate allows under COVID-19 regulations. Until that time PRC will work from a hybrid model, remotely and in office as determined by PRC and the Manager; PRC will meet virtually with participants and staff, update staff on new partnerships in the community and maintain accurate listings of resources in the database.
10% – Participate in staff, team and community meetings. Participate in regular supervision check-ins. Practice a positive and cooperative work approach and foster teamwork among co-workers; participate in the Solid Ground Anti-Racism Initiative, Trauma-Informed Care, and De-Escalation trainings.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.
Full Job Description