Job Summary
The Homelessness Prevention Manager is part of Stabilization Services at Solid Ground, which includes programs and other services designed to house and stabilize program participants. Homelessness Prevention supports families and individuals at risk of homelessness through case management and financial support. This position is responsible for the management, oversight, and development of multiple programs to prevent homelessness. The manager is responsible for overseeing contracts for services provided by the Prevention Team at Solid Ground as part of The King County Housing Stability Project (KCHSP), and the Youth & Family Homelessness Prevention Initiative, as well as managing subcontracts with outside partner agencies for KCHSP. This position provides supervision to direct service staff Case Managers and Coordinators. In addition, this position is the agency point person to funders, collaborators, and coalitions as relevant to Homelessness Prevention, and is responsible for strategic growth and initiative planning for prevention strategies. This position will be responsible for all aspects of data, tracking spending, coordinating with Finance, creating and maintaining budgets and tracking spending for the program of over $3 million, as well as reporting to funders and stakeholders. The Manager should have strong skills in decisiveness, adaptability, and accountability as they will be the point person for ensuring quality service delivery for program participants, program compliance with funding partners, and quality assurance with data collection, entry, and compilation for submitting reports, writing narrative reports for funders and internal stakeholders, and assisting the Department Director and Resource Development in applications for funding, as well as informing decisions on expansion of services, and pursuing additional grants and funding.
Essential Responsibilities, Duties & Tasks
60% – Develop program policies and procedures to ensure quality service and contractual compliance. Establish short and long-term program goals to achieve positive outcomes aligned with local and agency efforts to prevent and end homelessness. Participate in Strategic Planning for program and assist in Strategic Planning for the Stabilization Services Department. Identify areas of impact and develop evaluation tools to gather information for reporting on outcomes and impact. Manage all aspects of fiscal oversight, including the development and oversight of program budget of over three million dollars across 17 different grants; monitor expenditures, ensure expenses are aligned with grants, and contract deliverables are met, including full spend-down of funds by end of contract. Develop reports and narratives for internal and external stakeholders and funders. Negotiate multiple fund source contracts with funders with support from Department Director. Engage community members and stakeholders to promote Homeless Prevention Strategies. Ensure program quality and sustainability by developing, implementing and evaluating program goals and outcome-based objectives in response to community and program needs. Work to expand program services and housing resources.
- For HSP/CHG, in partnership with Homelessness Prevention Supervisor, provide direction and support to community contracted partner agencies, partners, and to Solid Ground programs for client screening and to ensure clients meet eligibility standards. Develop individual budgets for sub-contractors, some with up to 5 different grants/fund sources, write contracts and amendments for sub-contractors, and process invoices for payment including verifying eligibility of expenses per each funds’ guidelines. Provide on-going training, feedback and technical assistance as needed to subcontractors and Solid Ground staff. Conduct once-yearly site visits and contract audits for all participating agencies to verify compliance with funding and contractual requirements. Facilitate project council meetings with sub-contractors on a quarterly basis. Serve as liaison between 211 referrals and sub-contractors and coordinate communications with 211 staff. Work with sub-grantees on ongoing basis to ensure spending is on track, adjust outcomes and payments as necessary to ensure spenddown is complete by end of year, adjust each partner’s allocations in funding when necessary, including creating and completion of contract amendments to reflect re-allocations. Ensure sub-grantees provide client centered and trauma informed services to clients, educate sub-grantees on anti-racism principles and ensure compliance with these, provide mentoring and coaching on this as needed.
- For YFHPI, supervise the Rental Assistance Coordinator and Rental Assistance Assessment Specialist in the provision of services as defined by the contract with King County. Attend weekly meetings between the Solid Ground YFHPI team and King County staff, as well as monthly meetings with King County and the other YFHPI Rental Assistance provider. Monitor financials, data entry, and team progress towards performance goals, including timeliness to payment.
20% – Hire, train, supervise, evaluate and support program staff in collaboration with Department Director. Provide individual goal setting, monitor productivity, approve timesheets and conduct staff evaluations. Provide leadership, oversight and support to facilitate day-to- day operations and delivery of services with a person-centered, trauma informed lens. Provide staff support through regular staff meetings, individual supervision, and professional and career opportunities to enhance staff skills. Ensure contract compliance and procedures are followed, files are complete and accurate, and contract outcomes are met. Mediate concerns that arise within the program. Enforce program and agency policies and procedures.
15% – In partnership with Homelessness Prevention Supervisor, perform regular audit of client files and contracts to monitor quality of program services and ensure that program goals and objectives are met as required. Create and update spreadsheets and database, develop reports, manuals and paperwork to reflect new contract requirements from each funding source. Collaborate with agency staff to inform development and implementation of CaseWorthy functionality, including troubleshooting, testing, and report development. Prepare, complete and submit reports including data and narratives required by Federal, State, City and private funding sources and monitor the data collected to ensure contract compliance. Monitor Data Quality performance measures and targets in HMIS, work closely with Finance Department to ensure accurate invoicing and budget reconciliation. Work closely with HSP Program Coordinator to ensure data integrity and timeliness. Coordinate and participate in audits with funders. Support staff in preparation of audits through file review. Work with the Department Director and Resource Development staff in the development of private and public grant proposals, including writing and leading proposed budgeting. Collaborate with leadership on agency strategies and utilize change management approaches in implementing new initiatives and provide support with advocacy and stakeholder engagement. Participate in committees and agency wide initiatives such as anti-racism, public policy and advocacy, and strategic planning.
5% – Represent Solid Ground and provide leadership and expertise on regional and internal committees and planning groups to strengthen Prevention efforts and agency operations, including the Seattle King County Coalition on Homelessness, King County Regional Homelessness Authority, various City funders and coalitions, and Clarity HMIS system. Conduct outreach with community agencies and coordinate services with outside providers as necessary. Identify and communicate program issues to Department Director and Agency management. Integrate agency directives, policies and procedures within program services as needed. Participate in program, department and agency-wide meetings and committees as required. Attend funder meetings and local coalitions ongoing calls, and funder learning circles. Conduct outreach with community agencies and coordinate services with outside providers as necessary.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.
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