Domestic Violence Program Director

Job Summary

Broadview is a 24-hour domestic violence (DV) facility providing emergency shelter (10 units), transitional housing (21 units), and support services to parents, children, and youth whose lives have been disrupted by family violence and homelessness. These families also frequently struggle with substance use, inadequate medical and mental health care, long periods of family separation, child abuse and neglect, and poverty. Support services include onsite crisis intervention, case management and advocacy-based counseling, legal advocacy, information and referral, and long-term stabilization services.

The Domestic Violence Program Director is responsible for overseeing operations of all services, including supervision of the 24-hour staff team and development and oversight of the department budget. The Director is also part of the on-call team evenings and weekends one to two weeks per month and provides back up support to supervisory on-call staff as needed.  On-call coverage includes determining program staffing levels, providing staff supervision, and responding to emergency personnel including law enforcement, emergency medical providers and the fire department during client and building emergencies.

Essential Responsibilities, Duties & Tasks

• 25% – Provide leadership, oversight and support to facilitate day-to-day operations, strategic planning and delivery of services within Broadview – including the emergency shelter, transitional housing, children and youth programs, and other support services. Oversee all administrative and other functions related to running and maintaining the department. Develop and monitor policies to ensure 24-hour staffing and serve provision and compliance with all contracts. Develop contracts or MOU with on-site service providers.
• 20% – Ensure program quality and sustainability by developing annual goals and outcome-based performance measures in response to community and program needs. Work closely with Program, supervisory and Management staff to ensure implementation. Develop and implement evaluation methods utilizing resident and staff input. Identify needs and work with Senior Director of Programs to enhance program operations as needed.
• 10% – Develop collaborative relationships with other organizations to maintain and increase support of Broadview programs and residents. Represent Broadview in relevant community forums, coalitions and planning processes. Make presentations to local audiences around program accomplishments and issues.
• 20% – Hire, train, supervise and evaluate Broadview leadership staff and support them in their supervision of client facing staff. Determine work assignments and work schedules to most effectively meet the needs of the 24-hour facility. Provide necessary staff support through regular meetings and identify trainings and workshops to enhance staff skills. Mediate concerns that arise between programs.
• 10% – Participate in Solid Ground management team to develop agencywide goals and systems. Participate in program meetings and relevant trainings as required.
• 10% – Develop budgets together with manager(s) for Broadview, including emergency shelter, transitional housing, client services, and facility budgets, and monitor regularly to ensure expenses are within budgetary guidelines. Facility budget will require collaboration with Solid Ground Operations team. Assist Resource Development staff in the development of grant proposals and/or fundraising activities for program, including leading onsite presentations and tours with potential and current funders. Develop and negotiate service contracts with various funding sources.
• 5% – Foster an atmosphere of support and safety for residents, staff and volunteers, including de-escalating potentially violent situations and responding to client grievances. Provide backup assistance including crisis intervention, advocacy based counseling and other support services. Work with Solid Ground Operations team to help maintain order and security in the buildings and communicate/enforce program policies and procedures.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.