Job Summary
This position coordinates data collection, internal and external communications, and other administrative functions to support the objectives of Volunteer Services and fulfill the requirements of the Retired and Senior Volunteer Program (RSVP) and the Statewide Health Insurance Benefits Advisors (SHIBA) program.
PLEASE NOTE: This position is .75 time, 30 hours a week.
Essential Responsibilities, Duties & Tasks
Data: Oversee data collection and coordination for Volunteer Services, including but not limited to:
- Communicate with 50-plus site partners and programs to collect volunteer hours, and accurately enter and track volunteer hours and other data into multiple databases.
- Troubleshoot data issues, develop and improve data management and reporting systems, generate reports, and update, improve and present quarterly dashboards.
- Train data and communications support volunteers.
Communications: Provide overall communications coordination and support to the Volunteer Services team including:
- Maintain internal Volunteer Services communications tools.
- Keep the Volunteer Services webpages and volunteer position descriptions up to date on the Solid Ground website and other websites.
- Coordinate efforts to promote volunteer opportunities and Volunteer Services programs through social media and other avenues of advertisement.
- Generate content, present information, prepare materials, provide copy editing, and maintain and generate mailing lists.
- Support the distribution of Volunteer Services external communications, including mass and automated emails, the RSVP newsletter, and volunteer recognition mailings.
- Act as a liaison between the Volunteer Services and Communications teams to streamline content creation and editing processes for collaborative projects.
- Work with the Communications and RD Teams to ensure alignment with overall Solid Ground communications processes and messaging, including streamlining efforts to support the volunteer-to-donor pipeline.
Support: Provide overall administrative support to the Volunteer Services team, including:
- Maintain digital and physical program files, volunteer paperwork, and partner contracts.
- Collect and submit digital and physical enrollment forms.
- Administer volunteer background checks and references.
- Compile and mail physical new volunteer packets.
- Mail newsletters, make new volunteer calls, and respond to volunteer inquiries via phone and email.
- Support meetings and events, including providing technical support and purchasing office and meeting supplies.
Teamwork:
- Participate in program, department, and agency meetings, Anti-Racism Initiative (ARI) work, and relevant trainings as required.
- Support the activities of the Volunteer Engagement Committee, including taking and distributing meeting minutes.
- Support departmental and program goals as needed.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.
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