Solid Ground’s response to the COVID-19 pandemic continues to evolve based on guidance from Governor Jay Inslee and Public Health. We are adjusting operations in ways to support widespread efforts to “flatten the curve” across our region.

From a public health perspective, the fewer people infected by COVID-19 at a time, the less we overwhelm our healthcare system – and ultimately the more lives we save.

As a provider of resources and services to meet basic needs, Solid Ground is working every day. We are adjusting our contact with program participants, partners, and colleagues to be online or by phone whenever possible. In addition, we are modifying operations at Solid Ground’s Wallingford location.

Starting Wednesday, March 18 through Friday, April 3, the following will take effect:

• The lobby of the 1501 N 45th Street building will ONLY be open to employees and volunteers. All employees who can be are on Work From Home status. Meetings are taking place by phone or online whenever possible.
• Solid Ground Case Managers may meet with program participants by appointment. We have identified a limited number of spaces in the Wallingford facility to hold these meetings; the rooms are promptly cleaned after every meeting.
• Solid Ground’s Front Desk will remain open for all calls, including information and referral, from 8:30am-5pm, Monday-Friday. Bus tickets will NOT be distributed on a walk-in basis. We will no longer provide community access to telephones.
• FamilyWorks Food Bank (our partner agency on the ground floor) will serve people with ready-made bags/no cook bags from the south doors of the building (parking lot side). Diapers, hygiene supplies and socks will also be given out as requested. For more information, go to FamilyWorks’ website.
• Contact numbers for services by phone with Solid Ground teams and FamilyWorks’ Community Connector will be posted on our door should individuals seek services upon arrival.
• Enhanced cleaning and sanitizing protocols will continue in all spaces accessed by staff, volunteers, and participants.

We are grateful for your understanding and partnership as we navigate this situation. Over the next few weeks, with the safety and well-being of Solid Ground participants and colleagues at the forefront of all decision-making, as well as guidance from Seattle & King County Public Health, we will determine whether to extend or adjust these procedures.

This message (and all future COVID-19 updates) will be posted to Solid Ground’s Coronavirus Response webpage. Please contact coronavirus@solid-ground.org with your questions.